Sunday, November 11, 2012

Behavioral Targeting & Predictive Analytics - Blog Post Assignment


        

For your company, explain in a blog post:

    • How could your company use behavioral targeting to improve their customer experience?

I think DELL really catched what is the most important thing for them. Keywords. They not only optimize the searching result when you are typing words involve dell but also increase the extent of related words like “laptop” “Hp” and also some product model of its products. That would be very convenient even though sometimes you are not thinking about to see dell’s products.

How could your company use predictive analytics to improve their customer experience?

DELL’s website will analysis your visit behavior, what products you have viewed selected or not and purchased or not. Keep it in record. When you go back to see the website, they will show up automatically. And also, if you have viewed some products. When you view other pages. The products you have viewed become a advertisement page located in what you are seeing . I think that would be a nice action to increase the sales because people only see what they are interested in. Seeing one time and not buy it, maybe second time, they will buy. I think that performance will be good enough. Just keep it.

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