- In a
blog post, give an example of a company or organization that has good
relationships with its audience. And answer the following questions:
In my personal idea, APPLE is the
example that has good relationships with its audience
- How
does the organization maintain good relationships with its audience?
Open Facebook, twitter, and its
own website pages for people interaction and focus on advertising and activities.
Its customer services are really good. This company always catches most
attention when new product is coming.
- How
might it measure those efforts to maintain its relationships?
Output, outtakes, and outcome are
the most common way to measure it. Sales, market share, customer’s feedback,
click rate of their websites, browsing time for people on their website, topics
about their products on social media are all the ways to measure it.
Why is it important to measure those relationships?
Those relationships are important
to a company. Good relationship can help
the company have the accurate feedback and maintain their social image and
influence. Measure relationship can help a company find out problem and
advantages which can provide exactly solution about how to deal with the
problems efficiency.
- What
is the value of those good relationships to the organization?
Good relationships can make their
work easier. The satisfaction from customer will be higher. If there are any
problems in their products, company can receive customer’s true feelings and
improve it. Also, good relationships with media can maintain their image and
also enhance Positive dissemination.
- What
might be the organizations appropriate goals? Explain why they would be
appropriate goals.
I think the appropriate goals for
APPLE is to become the leader of electronic companys. Like APPLE always do.
Design is the most important thing in their products. It always lead the trend
and change people’s life. Earn money is one goal, the other one is make people’s
life more continent and colorful.
- What
might be the outcomes of these successful relationships and how might
they be measured?
For apple, the outcomes of
successful relationships is when a new products coming. Countless people will
pay close attention to it. Media scramble for reporting. This social influence
is the best advertising and good to this company. They can also measure by reputation
, click rate of website, situation of ordering before sell.
Ning Zhu,
ReplyDeleteI would argue that Apple's main connection to its customers is BRAND LOYALTY. Many people, (myself included), purchase Apple products for their reliability, general "cool" factor, and of course, the Apple brand.
The value of that seemingly cult-like relationship for Apple is more than just customer satisfaction -- its customer DEVOTION. Companies strive everyday to build what Apple has established in just 10 years -- and thats all thanks to some great marketing and PR.
Good post!
P.S. 你说中文吗?我学中文在 Oakland 大学。:-)
哇!所以你认识中文吗!太厉害了!
DeleteApple has a pretty solid hold on a lot of its customers, that can't be argued. I do however find some of their stunts to be generating bad publicity. The latest being their law suits over trivial matters. That said they still maintain a loyal customer base though may be losing out in drawing in new ones.
ReplyDelete